Appendices from the Complaint Handling Guide You are here Home Resources Appendices from the Complaint Handling Guide Components Print page Guide Download Appendix A: Checklist for an effective complaint-handling system [PDF] Appendix B: Complaint-handling process: An overview [PDF] Appendix C: Answers to common questions from children and young people about the complaints process [PDF] Appendix D: Factors to consider when developing a plan for involving children and young people in a complaints process [PDF] Appendix E: Tips for responding to trauma during the complaints process [PDF] Appendix F: Practical tips for creating a safe organisation for children and young people from diverse backgrounds [PDF] Appendix G: Child safety reporting process within an organisation [PDF] Appendix H: Defining concerning behaviour, misconduct and criminal conduct in a Code of Conduct [PDF] Appendix I: Conducting an initial risk assessment – key actions and factors to consider when responding to a complaint [PDF] Appendix J: Planning an investigation – factors to consider [PDF] Appendix K: Tips for interviewing children and young people [PDF] Appendix L: Checklist for responding to serious complaints involving the conduct of staff members and volunteers [PDF] Appendix M: Complaint Record Form [PDF] Appendix N: Tips for recording key complaints data [PDF] Appendices featured in the Complaint Handling Guide available as individual downloads. Book traversal links for Book pager
