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Caretaker conventions now in place

Ahead of the 2025 federal election the Australian Government has assumed a caretaker role.

We are operating in accordance with caretaker conventions. 

Get support

If you, or someone you know, has been impacted by or is concerned about a child's safety, there are services and resources available to help.

If you need information or resources for reporting child safety concerns, please visit our dedicated Make a report page.

The National Office for Child Safety (the National Office) provides national leadership to develop and deliver national policies and strategies to increase children's safety and prevent harm to them, with a particular focus on child sexual abuse.

The National Office does not investigate criminal matters, deliver child protection services or provide direct support services. However, help is available - contact details for support services are listed below, and you can find out how to report child sexual abuse on our Make a report page. 

Non-English speakers can access these services through the Translating and Interpreting Services (TIS) by calling 131 450. TIS is available 24/7. 

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you. The NRS is available 24/7.

Information relating to child safety and protection may bring up strong feelings for some people. Remember, you are not alone. If you need assistance or support, contact details for dedicated support services are below.

26 result(s) found, displaying 1 to 8

Bravehearts
Type of service
Counselling
Information
Specialist services
Children and young people
Victims and survivors
Bravehearts Information & Support Line is a toll-free phone service for those seeking advice or help related to child sexual abuse, including what to do if your child or someone you know has disclosed child sexual abuse.
Phone:

1800 272 831

Operating hours:

8:30am-4:30pm, Monday-Friday (hours may vary on public holidays)

Blue Knot Helpline and Redress Support Service
Type of service
Counselling
Information
National Redress Scheme applications
Specialist services
Victims and survivors
Blue Knot Foundation provides short-term counselling, support, information, and referrals to adult survivors of childhood trauma including child sexual abuse, parents, partners, family and friends, as well as the professionals who work with them. It also provides support for people with experiences of institutional child sexual abuse seeking information about or applying to the National Redress Scheme.
Phone:

1300 657 380

Operating hours:

9am-5pm, Monday-Sunday AEDT

Live chat:

Blue Knot’s Webchat can be accessed at the bottom right of their website. 

Survivors & Mates Support Network (SAMSN)
Type of service
Counselling
Information
National Redress Scheme applications
Specialist services
Victims and survivors
Survivors & Mates Support Network (SAMSN) employs qualified staff who have experience working with male survivors of child sexual abuse to provide on-going support services, and facilitates support groups and workshops for men, their families, and supporters. All services are free.
Phone:

1800 472 676

Operating hours:

9am-5pm, Monday-Friday

In person:

1800RESPECT
Type of service
Counselling
Crisis and 24/7 support
Information
1800RESPECT provides free support for all people experiencing, or at risk of experiencing domestic, family and sexual violence, their friends and family, and workers and professionals supporting them. This includes providing support to Aboriginal and Torres Strait Islander people, culturally and linguistically diverse (CALD) people, people with disability, and those who identify as LGBTQIA+.
Phone:

1800 737 732

Operating hours:

24/7

Live chat:

The 1800RESPECT online chat is available 24/7.

Lifeline
Type of service
Crisis and 24/7 support
Lifeline provides crisis support and suicide prevention services.
Phone:

13 11 14

Operating hours:

24/7

Live chat:

Lifeline's support service is available via 24/7 confidential online chat.

Kids Helpline
Type of service
Counselling
Crisis and 24/7 support
Information
Specialist services
Children and young people
Kids Helpline is Australia’s only free 24/7 nation-wide support service specifically for children and young people aged 5 to 25 years, offering peer to peer support, self-help resources and phone and online counselling.
Phone:

1800 55 1800

Operating hours:

24/7

Live chat:

You can connect one-on-one with a Kids Helpline counsellor through WebChat 24/7. 

13YARN
Type of service
Crisis and 24/7 support
Specialist services
First Nations people
13YARN is an Aboriginal and Torres Strait Islander crisis support line offering confidential one-on-one yarning with a Lifeline-trained Aboriginal and Torres Strait Islander Crisis Supporter who can provide a culturally safe space to speak about needs, worries or concerns.
Phone:

13 92 76

Operating hours:

24/7

My Circle
Type of service
Information
Specialist services
Children and young people
My Circle is Australia’s only clinically moderated peer-to-peer support platform that offers free 24/7 nationwide support specifically for young people aged 12 to 25 years. Supported by Kids Helpline, My Circle operates by providing anonymous access to mental health and wellbeing information; self-guided programs; supervised peer-to-peer support; group facilitated discussions; clinical moderator support; and a referral pathway to Kids Helpline.
Online community:

The My Circle online community is available 24/7

If you or a child are in immediate danger, call Triple Zero (000).

Information on reporting child safety concerns can be found on our Make a report page.

Get support

The information on this website may bring up strong feelings and questions for many people. There are many services available to assist you. A detailed list of support services is available on our Get support page.

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National Office for Child Safety (NOCS)

We acknowledge Aboriginal and Torres Strait Islander peoples as Custodians of Australia and pay our respects to Elders, past and present. We acknowledge their ongoing connection to land, sea and communities throughout Australia, and their contributions to the lives of all Australians. We pay respect to the Ngunnawal people and other people and families with connections to the Australian Capital Territory where the National Office is based.

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