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If you, or someone you know, has been impacted by or is concerned about a child's safety, there are services and resources available to help.

If you need information or resources for reporting child safety concerns, please visit our dedicated Make a report page.

The National Office for Child Safety (the National Office) provides national leadership to develop and deliver national policies and strategies to increase children's safety and prevent harm to them, with a particular focus on child sexual abuse.

The National Office does not investigate criminal matters, deliver child protection services or provide direct support services. However, help is available - contact details for support services are listed below, and you can find out how to report child sexual abuse on our Make a report page. 

Non-English speakers can access these services through the Translating and Interpreting Services (TIS) by calling 131 450. TIS is available 24/7. 

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you. The NRS is available 24/7.

Information relating to child safety and protection may bring up strong feelings for some people. Remember, you are not alone. If you need assistance or support, contact details for dedicated support services are below.

26 result(s) found, displaying 9 to 16

PartnerSPEAK
Type of service
Advocacy
Counselling
PartnerSPEAK operates in Victoria and provides advocacy and support for non-offending partners, family members, friends or anyone else who is affected by a person's involvement in child sexual abuse and child exploitation material.
Phone:

1300 590 589

Operating hours: 

Tuesday 10.00 am - 1.00 pm AEST
Wednesday 6.00 pm - 9.00 pm AEST
Thursday 3.00 pm - 7.00 pm AEST

Live chat:

Available on the PartnerSPEAK website
Monday 9.30 am - 1.30 pm AEST
Tuesday 10.00 am - 1.00 pm AEST
Wednesday 6.00 pm - 9.00 pm AEST
Thursday 3.00 pm - 7.00 pm AEST

Stop It Now!
Type of service
Counselling
Stop It Now! Australia offers support to anyone affected by child sexual abuse, including individuals concerned about their own or someone else’s thoughts or behaviours towards children. The Stop It Now! Australia helpline, live chat and secure messaging service provides an anonymous space for people to talk about their concerns and get the help needed to prevent child sexual abuse.
Phone:

1800 01 1800

Operating hours:

Mon - Tues 10:00 am - 2:00 pm, Wed - Thurs 1:00 pm - 4:00 pm

Live chat:

When live chat is open and a practitioner is free a live chat bubble will appear in the bottom right hand corner of the website.  

knowmore
Type of service
Information
Legal advice
National Redress Scheme applications
Specialist services
First Nations people
Victims and survivors
knowmore provides free legal advice and support to survivors of child sexual abuse. This includes people who have experienced child sexual abuse in non-institutional settings, and people who were sexually abused in an institution or any organisation that was involved with children. knowmore also works with Aboriginal and Torres Strait Islander people including Stolen Generation survivors. knowmore’s services include legal advice and assistance, support services, financial counselling and culturally safe supports for Aboriginal and Torres Strait Islander people.
Phone:

1800 605 762

Operating hours:

9am-5pm, Monday-Friday

In person:

For office locations, visit knowmore’s website.

Youth Law Australia
Type of service
Advocacy
Information
Legal advice
Specialist services
Children and young people
Youth Law Australia (YLA) provides free, confidential and trauma-informed legal and practical information, advice, help and referrals to young people under 25, their advocates, and supporters.
Phone:

1800 950 570

Operating hours:

Tuesday-Thursday 10:00 am-4:00 pm (AEST)

24/7 Webform:

You can submit a confidential form on YLA’s website or email advice@lawmail.org.au.

Live Chat:

If you have been impacted by sexual violence or abuse, family and domestic violence, bullying or harassment, or have a question, you can live chat confidentially with YLA’s lawyers. You can find the chat widget on YLA’s website pages that deal with violence, abuse, bullying or harassment in your State or Territory, for example https://yla.org.au/nsw/topics/violence-and-harm/sexual-abuse/.

eSafety

Type of service
Information
eSafety educates Australians about online safety risks and helps remove harmful content such as cyberbullying of children and young people, adult cyber abuse, image-based abuse, and illegal and restricted content.
Webform:

Access the webform on the eSafety website.

MensLine
Type of service
Counselling
MensLine Australia is a telephone and online counselling service for people (15 years and older) with emotional health and relationship concerns.
Phone:

1300 789 978

Operating hours:

24/7

Live chat:

Online chat with a counsellor available 24/7. 

National Counselling and Referral Service - Disability
Type of service
Counselling
Information
Specialist services
People with disability
Blue Knot Foundation provides information, emotional support and referrals for people with disability who have experiences of violence, abuse, neglect or exploitation, their families and carers.
Phone:

1800 421 468

Operating hours:

9am-6pm, Monday-Friday, 9am-5pm on weekends

National Redress Scheme

Type of service
National Redress Scheme applications
Specialist services
Victims and survivors
The National Redress Scheme helps people who have experienced institutional child sexual abuse gain access to counselling, a direct personal response, and a Redress payment.
Phone:

1800 737 377

Operating hours:

8am-5pm, Monday–Friday

If you or a child are in immediate danger, call Triple Zero (000).

Information on reporting child safety concerns can be found on our Make a report page.

Get support

The information on this website may bring up strong feelings and questions for many people. There are many services available to assist you. A detailed list of support services is available on our Get support page.

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National Office for Child Safety (NOCS)

We acknowledge Aboriginal and Torres Strait Islander peoples as Custodians of Australia and pay our respects to Elders, past and present. We acknowledge their ongoing connection to land, sea and communities throughout Australia, and their contributions to the lives of all Australians. We pay respect to the Ngunnawal people and other people and families with connections to the Australian Capital Territory where the National Office is based.

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