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Caretaker conventions now in place

Ahead of the 2025 federal election the Australian Government has assumed a caretaker role.

We are operating in accordance with caretaker conventions. 

Get support

If you, or someone you know, has been impacted by or is concerned about a child's safety, there are services and resources available to help.

If you need information or resources for reporting child safety concerns, please visit our dedicated Make a report page.

The National Office for Child Safety (the National Office) provides national leadership to develop and deliver national policies and strategies to increase children's safety and prevent harm to them, with a particular focus on child sexual abuse.

The National Office does not investigate criminal matters, deliver child protection services or provide direct support services. However, help is available - contact details for support services are listed below, and you can find out how to report child sexual abuse on our Make a report page. 

Non-English speakers can access these services through the Translating and Interpreting Services (TIS) by calling 131 450. TIS is available 24/7. 

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you. The NRS is available 24/7.

Information relating to child safety and protection may bring up strong feelings for some people. Remember, you are not alone. If you need assistance or support, contact details for dedicated support services are below.

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Care Leavers Australasia Network
Type of service
Advocacy
Counselling
Information
National Redress Scheme applications
Care Leavers Australasia Network offers support to people who have grown up in orphanages, children’s homes, missions and foster care in Australia and New Zealand.
Phone:

1800 008 774

Operating hours:

9:00am-5pm, Monday–Friday

In Good Faith Foundation (IGFF)
Type of service
Advocacy
Information
National Redress Scheme applications
Specialist services
Victims and survivors
IGFF has provide case management and advocacy services to Survivors, families and communities impacted by institutional abuses for over twenty years. Services also include research and community education, information forums, community development and survivor support through the Melbourne Victims’ Collective. IGFF staff and volunteers co-ordinate warm referrals for mental health care, legal representation, police liaison, social welfare and pastoral support. IGFF also provide expert consultation, policy and practice development to improving outcomes for Survivors.
Phone:

1300 12 IGFF (4433)

Operating hours:

9am-5pm, Monday-Friday

In person:

IGFF operate in Melbourne. For office information, visit their website.  

Webform:

IGFF can be contacted via their online webform. 

Alliance for Forgotten Australians
Type of service
Advocacy
Information
Specialist services
Victims and survivors
Alliance for Forgotten Australians promotes the interests of the people known as Forgotten Australians, who experienced abuse during their institutional or other out-of-home care as children and young people in the last century in Australia.
Phone:

0488 460 646

Find and Connect Support Services
Type of service
Counselling
Find and Connect Support Services provide specialist trauma informed counselling, referral services, peer support, education and social support programs.
Phone:

1800 16 11 09

Operating hours:

9am–5pm, Monday–Friday

Beyond Blue
Type of service
Counselling
Crisis and 24/7 support
Information
Beyond Blue provides phone or online support to equip people of all ages in Australia with the skills they need to look after their own mental health and wellbeing, and to create confidence in their ability to support those around them.
Phone:

1300 22 4636

Operating hours:

24/7

Live chat:

The Beyond Blue Webchat is free and available 24/7. 

headspace National Youth Mental Health Foundation
Type of service
Counselling
Information
Specialist services
Children and young people
headspace provides mental health and wellbeing support to 12–25 year olds through over 150 national headspace centres, over the phone or online. With a focus on early intervention, headspace works with young people to provide support at a crucial time in their lives – to help get them back on track and strengthen their ability to manage their mental health and wellbeing in the future.
Phone:

1800 650 890

Operating hours:

9am-1am, 7 days a week

In person:

headspace have centres located throughout Australia. You can find locations on their website. 

Live chat:

headspace online support can be accessed via their website by creating a headspace account. 

ReachOut
Type of service
Crisis and 24/7 support
Information
Specialist services
Children and young people
Anonymous and confidential, ReachOut is a safe place where young people can openly express themselves, get a deeper understanding and perspective on what’s happening in their lives, connect with people who will provide judgement-free support, and build the resilience to manage their challenges now and in the future.
Live chat:

You can book a free peer chat with an experienced peer worker. 

Online community:

ReachOut offer an online community where you can learn from others and support each other. 

Qlife
Type of service
Counselling
Information
Specialist services
LGBTQIA+ people
QLife provides Australia-wide anonymous, LGBTIQ+ peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.
Phone:

1800 184 527

Operating hours:

3pm–midnight, every day

Live chat:

The QLife webchat is available between 3pm and midnight, every day around Australia.

If you or a child are in immediate danger, call Triple Zero (000).

Information on reporting child safety concerns can be found on our Make a report page.

Get support

The information on this website may bring up strong feelings and questions for many people. There are many services available to assist you. A detailed list of support services is available on our Get support page.

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National Office for Child Safety (NOCS)

We acknowledge Aboriginal and Torres Strait Islander peoples as Custodians of Australia and pay our respects to Elders, past and present. We acknowledge their ongoing connection to land, sea and communities throughout Australia, and their contributions to the lives of all Australians. We pay respect to the Ngunnawal people and other people and families with connections to the Australian Capital Territory where the National Office is based.

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